Effective Business Communication

Course Description

This 2-day workshop with a practical approach that will be helpful to anyone who is working in an administrative, managerial or secretarial role which demands good communication and business English skills.

Key Topics covered

The Nature of Communication

  •    The Business Letters
  •    Telecommunication
  •    Internal Communication
  •    Persuasive Communication
  •    Visual Communication
  •    Reformulating and Summarizing
  •    Comprehension

Who is this course for?

This course is targeted to Managers, Executives, Supervisors, Officers, Secretaries, Clerks, Sales & Marketing Personnel, Department Heads and anyone looking to improve their work communication skills.

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FAQ

What is the mode of delivery?

Courses are delivered either as:

  • Public Seminars or;
  • Customised In-house Training
How long is each class?

This is run as a 2-day seminar runs from 9am to 5pm each day, with 2 tea breaks and a lunch break.

Where are classes held?

Public Seminars are held on-site at ASM’s premises.

In-house seminars are held on location at your company’s premises, if training rooms are available.

What certification will I have at the end of the day?

You will be provided a Certificate of Attendance.

How much is this course?

FEE: RM1,200 (exclude 6%GST). An organization sending two (2) or more participants to attend the same course on the same day is entitled to a 10% discount.

I’m interested!

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