English for Front Liners

Course Description

This comprehensive programme is specially designed to improve and equip office personnel with the required English Language knowledge and skills.

Key Topics covered

OBJECTIVES:

  • To enhance efficiency by enhancing the English Language proficiency of staff
  • To raise communication and analytical skills, thereby raising confidence
  • To understand the power of communication and response using simple everyday spoken and written English.
  • To write and speak with correct grammar and develop skills in correct pronunciation.
  • To use the correct expressions in daily contacts with people.
  • To enable staff to undertake customer contact responsibilities with confidence and flair.

COURSE CONTENT:

  • Communication & Listening Skills
  • Grammar Essentials
  • Point of Contact
  • Engaging Your Guest/Customer
  • Describe & Explain
  • Telephone Tips
  • Asking the Right Questions
  • Handling People

Who is this course for?

This course is for front-line employees in customer service who may, on a daily basis, be interacting with customers either at call centres, reception and other areas of business.

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