English for Front Liners

Course Description

This comprehensive programme is specially designed to improve and equip office personnel with the required English Language knowledge and skills.

Key Topics covered

OBJECTIVES:

  • To enhance efficiency by enhancing the English Language proficiency of staff
  • To raise communication and analytical skills, thereby raising confidence
  • To understand the power of communication and response using simple everyday spoken and written English.
  • To write and speak with correct grammar and develop skills in correct pronunciation.
  • To use the correct expressions in daily contacts with people.
  • To enable staff to undertake customer contact responsibilities with confidence and flair.

COURSE CONTENT:

  • Communication & Listening Skills
  • Grammar Essentials
  • Point of Contact
  • Engaging Your Guest/Customer
  • Describe & Explain
  • Telephone Tips
  • Asking the Right Questions
  • Handling People

Who is this course for?

This course is for front-line employees in customer service who may, on a daily basis, be interacting with customers either at call centres, reception and other areas of business.

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FAQ

What is the mode of delivery?

Courses are delivered either as:

  • Public Seminars or;
  • Customised In-house Training
How long and often is each class?

The 2-day seminar runs from 9am to 5pm each day, with 2 tea breaks and a lunch break.

Where are classes held?

Public Seminars are held on-site at ASM’s premises.

In-house seminars are held on location at your company’s premises, if training rooms are available.

What certification will I have at the end of the day?

You will be provided a Certificate of Attendance.

How much is this course?

The Fee for this course is RM1,200 (exclude 6%GST) per person. An organization sending two (2) or more participants to attend the same course on the same day is entitled to a 10% discount.

I’m interested!

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